Return & Exchange Policy

At THE HANDBAGS, each product is carefully checked and packed before dispatch. However, if you receive a product that is damaged, defective, or incorrect, we’re here to help.

✅ Eligibility for Return or Exchange

You are eligible for a return or exchange if:

• You received a damaged or defective product
• You received an incorrect product
• The issue is reported within 48 hours of delivery

📦 Conditions for Return / Exchange

• Product must be unused, unwashed, and in original condition
• Original packaging, tags, and accessories must be intact
• Return request must be approved by our support team

🔄 Exchange Policy

• Exchanges are allowed only for size or product defects
• Exchange is subject to product availability
• If the requested exchange item is unavailable, a refund or store credit will be provided

💸 Refund Policy

• Once the returned product is received and inspected, the refund will be initiated
• Refunds are processed within 5–7 business days
• Refund amount will be credited to the original payment method

❌ Non-Returnable / Non-Exchangeable Items

• Products damaged due to misuse or mishandling
• Minor color variations due to lighting or screen resolution
• Sale, discounted, or clearance items (unless received damaged)

🚚 Reverse Pickup

• Reverse pickup will be arranged where serviceable
• If reverse pickup is not available, the customer may be asked to self-ship the product
• Shipping charges (if any) will be communicated in advance

📞 How to Request a Return or Exchange

To raise a request, contact us with:

• Order ID
• Product images or unboxing video (mandatory for damage claims)

Email: [Pending]
Contact: [Pending]